Payment & Delivery

1. ​FINAL INVOICE
2. PAYMENT
3. DELIVERY
   • Delivery arrangement
   • Free of charge delivery
   • Other deliveries
4. HAND CARRY the goods to the aircraft
5. LONG DISTANCE DELIVERY
   • Airfreight using Freight Forwarder Service
   • Options for delivery to Bandung
6. PACKAGING
7. SPECIAL CUTTING REQUESTS

1. FINAL INVOICE

Once you have completed (checked out) your selections through this online-shopping site, please note that the amount indicated on the invoice is ONLY an estimate as your selections will need to be weighed. The Final Invoice will be sent via email, once availability of goods is confirmed and the cuts have been weighed.

• For orders containing Regular Items
  • Received on working days Monday-Friday or the day before weekend / public holiday, the Final Invoice will be emailed;
    • On the same day for orders received before 2 pm.
    • On the next working day for orders received after 2 pm (we will do our best to send out mails on the same day, if possible)
  • Received on weekend / public holiday, the Final Invoice will be emailed on the next working day.
• For orders containing Pre-Order Items, the Final Invoice will be emailed as soon as we receive the products; normally within within 3-7 working days.
  • Our pre-order items are those not in high demand mostly because they're over size, not for daily consume but for special occasion or party. Or simply because they're rare and/or expensive.
  • We do not carry them in our stock and therefore the price is not always up to date. Some of pre-order items are SEASONAL and not available always. Our staff will update you at that time.
  • Typically our items 'pre-order' requires at least 3 working days notice but some items i.e Lamb Carcass weighed 13-15 kg might need a weeks notice.

2. PAYMENT

After we send you the FINAL INVOICE via email, we will await your confirmation/reply about the PAYMENT OPTIONS (we do not serve payment with credit card because the amount indicated on the invoice is ONLY an estimate as your selections will need to be weighed).

• If your preferred payment is Cash On Delivery (COD), then for replies received on working days ;
  • Before 9am, if possible we will deliver on the same day otherwise will schedule for the next working day.
  • After 9am or weekend / public holidays, we will schedule for delivery on the next working day.
• If your preferred payment is through a Bank Transfer, then for payments received on working days ;
  • Before 9am, if possible we will deliver on the same day otherwise will schedule for the next working day.
  • After 9am or weekend / public holidays, we will schedule for delivery on the next working day.

3. DELIVERY

3.1. DELIVERY ARRANGEMENT

• We will arrange for delivery once we got your confirmation on the payment mode
• Please arrange for someone to be available to receive the delivery and prepare the cash, our delivery staff carry some small change to handle deliveries where payment is to be C.O.D.
• We are located in Andara, approximately 10km south of McDonald-Kemang, normally dispatch our deliveries at 10am each working days. Estimated Time Arrival (ETA) at your place is listed below; If you live in:
  • South Jakarta, between 10.30am and 1pm
  • Central, East, West and North Jakarta, between 1pm and 4pm.
  • Depok, Tangerang, Bekasi and Bogor, between 2pm and 4pm.
  • The above delivery schedule is only indicative. We try our best to meet these schedules as far as possible, but at times Jakarta traffic can and does impact the expected delivery timings. In such circumstances we will appreciate your understanding of the issue.
  • If you have an urgent need or would like to ensure delivery within a particular time range, then please let us know in advance as to your availability before we start our delivery at 10 am, such that we can ensure delivery at a time more suitable to you.
• If your resident is an apartment ;
  • Please inform your reception/concierge that you are expecting for this delivery.
  • If you are not there to receive the goods, please ask your reception/concierge or your close neighbor to receive it for you and place it straight to the fridge/freezer.
  • If fridge/freezer is not available at the concierge, you should provide a coolbox/esky by adding some ice blocks to keep the goods cool till you back.
• As soon as it get to destination ;
  • Please unpack and place it straight to the chiller or freezer immediately without any delay!
  • If your order contain chilled beef loin cuts, please pay extra attention by refer to detailed information on this link Our Beef
• If in any case no one available to receive the goods once our delivery staff is arrived at your place, he/she will wait for max 15 minutes while we give you a call. Otherwise, we will cancel this delivery and re-arrange delivery for the next working day.

3.2. FREE OF CHARGE DELIVERY

• Your order will be delivered FREE OF CHARGE on the next working days between time range 10am - 4pm, using our operational vehicles, if your purchase amount :
  • Rp. 750,000 and above to SOUTH JAKARTA
  • Rp. 1,000,000 and above to OTHER JAKARTA AREAS
  • Rp. 1,500,000 and above to DEPOK - TANGERANG - BEKASI -CIBUBUR
  • Rp. 2,000,000 and above to SENTUL - BOGOR CITY

3.3. OTHER DELIVERIES

• If your order less than minimum purchase for free delivery, you are requesting for delivery on the same day of the placed order or request to deliver order apart of our particular delivery time range can be arranged by choosing one of the following options:
  1. Delivery with GOJEK at your cost
     • Acceptable mode of payment for this option is Bank transfer only to be made before we arrange for the Gojek.
     • Please transfer the amount exactly as stated on the Final Invoice, do not round it up or down for ease of tracking, kindly​ notify us as soon as the payment transfer is done.
     • Please do the transfer within our working time range between 8am - 3pm as there are always staff on duty to arrange for the Gojek to deliver the order as per your request.
     • If your transfer is made apart of the above particular time range, can be addressed if you give us a call at one of our numbers below. We are available most of the time, but there are times when we may be taking things easy.
  2. Delivery with TRADITIONAL OJEK at your cost
     • The cost is a bit more expensive than GOJEK but this is the only option we can offer to you if you want to get your order to be delivered but you can only do the payment with Cash On Delivery (COD)
     • We will arrange delivery with Traditional Ojek as soon as we receive your confirmation to this email.
     • Please send a reply within our service time range between 8am - 3pm on working days as there are always staff on duty to arrange for the Traditional Ojek.
     • If your reply is made apart of the above particular time range, can be addressed if you give us a call at one of our numbers as below. We are available most of the time, but there are times when we may be taking things easy.
  3. Pick up order from our home-shop
     • Our address and Google map link as below signature.
     • Acceptable mode of payment for this are either Cash or Bank Transfer before you leave our home shop.
     • Goodwins Butchery is a home base business with our house as the 'headquarter' located in Andara about 10km south of McDonalds Kemang.
     • Please do the visit within our business hours 8am - 4pm on working days as there are always staff on duty to assist you.
     • If your visit apart of the above particular time range, can be addressed if you give us a call at one of our numbers below. We are available most of the time, but there are times when we may be taking things easy.
     • Please be aware, this year 2016 - 2017, the road to our area is in a bit of chaotic stage as it's in the middle of Antasari-Depok toll road project.
     • Don't forget to bring a coolbox / esky to keep your meat cold.

4. HAND CARRY the goods to the aircraft

The best way to bring our products outside of Jakarta is by Hand Carry with you on the flight because its easy!
From our experiences, so far no trouble to do so within Indonesia or some ASEAN countries because it is not illegal to hand carry food products. Anyhow bad luck at the airport might be just there unpredictable.

• Placing order
  • Place your order with us either using our Online Shopping or give us a call a couple days prior to your departure from Jakarta so that we can prepare your order in no rush.
  • Please be aware if your order contains Pre-Order Items might take 3-7 days to get it available.
  • If you order chilled items, please also order frozen items as the frozen items will help to keep the chilled items cold.
  • We will advise Final Invoice via email.
• Payment
  • Cash On Delivery (COD) --- Please get the cash prepared, our delivery staff carry some small change.
  • Bank Transfer --- We will arrange for delivery as soon as we receive the fund, our bank account will be stated on the FINAL INVOICE
• Delivery
  • We will pack your order into the esky right before we deliver to you. So the products wont sit there too long without refrigeration.
  • The best time to get this order deliver to you is at least one hour before you leave to the airport.SPECIAL REQUEST to deliver ;
  • We will deliver your order Free Of Charge (FOC) to an address within Jakarta area on working days between time range 10am - 4pm using our operational vehicles.
  • Any request apart of our delivery particular time range is possible and can be arranged with additional delivery cost, to be advised.
• Packaging (please see below point #6)

5. LONG DISTANCE DELIVERY

a. Airfreight using Freight Forwarder Service

We have a colleague Food Freight Forwarder Service, PT. BOS (Batavia Opas Service) that we've been collaborated with the past 5 years. They are quite reliable with the best freight cost ever!!! compared to other services.
If you agree to use their service; we can help to arrange it for you as we've been 'well-synchronized' with their work flows.
If you have your own courier, please arrange it at your end.

BOS head office :
   Kampung Kemang. Jl. Damai Rt. 005/04 No.1 - Jatibening Baru, Pondok Gede - Bekasi 17412
   Tel. (021) 8472725, 93924420, Fax. (021) 8472725
   Hp. 081210127515, 081284942519, 087881438456, 081517456032
   Email :bataviaopase@yahoo.com
   PIC: Ibu Minuk

• You need to pace order at least 7 days in advance as it takes a day or two for us to prepare your order in no rush and good 4-5 working days for the courier to organize the freight; documents processing can sometimes take more time. This is NON NEGOTIABLE! because the courier has to deal with government offices, please see below BOS CARGO WORK FLOWS.
• Acceptable mode of PAYMENT for order using Freight Forwarder is Bank Transfer only and payment must be received in our bank account before we arrange shipment with the cargo.
• Payment will be the combination of 2 costs :
• Goodwins Butchery Final Invoice for; the products, Styrofoam cool box (esky) and carton box.
• The courier will estimate cost for; lab test, quarantine fee, dry ice and freight cost per kilogram to your destination. Invoice to be advised by the cargo once the goods have been collected.
• If this estimate cost is LESS than the said amount, Goodwins Butchery will return the balance to the customer via bank transfer.
• If this estimate cost is MORE than the said amount, customer please transfer the balance straight to B.O.S cargo bank account.
• Packaging (please see below point #8);
  • On the day the courier collects the package, we will take pictures of the products before and after packaging and will send these to you via email to show the products are in good condition before we hand it over to the courier.
  • Please note: Goodwins Butchery DOES NOT take any responsibility of any delivery process or troubles that might be happened after the goods have been handed over to the courier; however, we can help to facilitate communications between you and the courier.
• BOS Cargo work flows
  • Day-1
    • You place the order.
    • If you order chilled items; we suggest to also order some frozen items as the frozen items, this way will keep the chilled items cold.
    • GOODWINS BUTCHERY will prepare your order (regular items) and will contact the courier. If your order contains pre-order items then it will be available within 3-7 days.
  • Day-2 (after an order is confirmed to be available), courier will apply for Dinas Kesehatan's document (Health Department in Bekasi)
  • Day-3, courier will collect the package from our shop in the afternoon between 3-4pm. Then they will drop it at the Quarantine Department in Jl. Gunung Sahari North Jakarta. It will sit there overnight before it is transported to the departure airport on the next day.
  • Day-4
    • On queue at the airport awaiting for the scheduled flight to the destination airport.
    • Normally it will be scheduled for the first flight of Garuda Indonesia Airline or Lion Air.
    • It will arrive at the destination airport on the same day as the flight.
  • Estimate Time of Arrival (ETA) will be advised by the courier.
  • Please inform us the approximate time to travel from your local airport to your place. This is CRUCIAL as we experienced with one of our customer's location only about 150km from the airport but in reality it took about 8 hours to get there because the bad road condition. This case will delay the time of delivery that might cause the frozen meat badly defrosted also will add extra cost by the cargo separately.

b. Options for delivery to Bandung

1. One day delivery service with PT. Stefany Jaya Sentosa Cargo :
Address: Jl. Gedong Panjang no. 68A, Penjaringan Jakarta Utara 14440
Phone: +6281297163392
Email : ptstefany@centrin.net.id and ptstefany@centrin.net.id
PIC : Ibu Tini
website : www.stefanycargo.com

• Delivery service on working days (no delivery on weekend or public holidays)
• Payment mode for this order is Bank Transfer only to be done before we arrange the cargo for both products and cargo cost.
• Cargo will collect the goods from Goodwins Butchery in the afternoon 2-4pm.
• ETA Bandung city on the nextt day in the afternoon, please contact Stefany cargo directly for the exact arrival time)
• Costs :
  • Rp. 6,000 / kg
  • Minimum quantity 20 kg x Rp. 6,000 /kg = Rp. 120,000 (if less than 20kg, Stefany cargo will charge for 20kg)
  • Dry ice Rp. 28,000 /kg
  • Styrofoam cool box Rp. 30,000 /pc
  • carton box Rp. 8,000 / pc​​

• Minimum total purchase Rp. 5,000,000
• You may gather few orders with friends and relatives.
• Please place your order together at the same time.
• We will prepare all orders and inform the day to deliver to Bandung within couple days.
• Payment mode for this order is Bank Transfer only to be done before we deliver the orders.
• Will incur a fee of Rp. 500,000, which will be proportioned across the orders. For example; If total order 50kg, delivery cost Rp. 500,000 divided by 50kg​ = Rp. 10,000/kg.
  • Order Mr. White 15kg x Rp. 10,000 = Rp. 150,000
  • Order Mr. Brown 10kg x Rp. 10,000 = Rp. 100,000
  • Order Mr. Blake 25kg x Rp. 10,000 = Rp. 250,000
• On delivery day, we will start from Jakarta at 5am, expecting to be arrived in Bandung around 7-8 am. We prefer to leave early to avoid the traffic.
• When we get to Bandung we will stop and wait for you or your driver to collect your order at the back car park of RUMAH MODE FACTORY OUTLET in Jl. Setiabudhi ​No. 41 Pasteur Sukajadi Bandung. Or else we can drop all order at one address, please kindly inform the Google map link as we are not familiar with Bandung area.

6. PACKAGING

Packaging for items to ship using cargo service or handcarry to the aircraft :

• Styrofoam cool box (esky), Medium size 35x36x52 cm, weight 0.32kg, Rp. 30,000, its at cost. Our esky has met Garuda Indonesia standards for carrying frozen/chilled products on aircraft. Please click on this link Supporting Items
• Carton Box Rp. 10,000 - fitted size to cover the esky to prevent damage during transport. Please click on this link Supporting Items
• What is inside the esky ?
  • We will put master plastic bag F.O.C inside the esky as the base, this can help to avoid leakage in case the package is tip over.
    • Frozen items will be placed at the bottom of the esky.
    • Chilled items will be placed on top of the frozen items. It will be wrapped with newspaper and sealed.
• We provide some ice blocks in plastic F.O.C to go with it by place them on the side and couple of them on top of the chilled products (We do not provide dry ice as any carriage of dry ice on aircraft requires legal documents and official permission which we do not have)
• We will close the esky and tightly seal it as if nothing can break it except tsunami.
• The last step is; the esky will be placed in a fitted carton box as per airline regulations to avoid damage (we use gudang garam box which has been a favourite box to go in the aircraft)
• Each carton will be marked with signs to handle with care and your name, phone number and address on it.
• In normal circumstances (if the package is handled with care / not under direct sunlight etc); frozen or chilled products in our esky will survive to the other side up to 36 hours, the sooner it gets there the better.
• As soon as it get to destination;
  • Please unpacked and place it straight to the chiller or freezer immediately without any delay!
  • For the chilled beef loin cuts, please pay extra attention by refer to this link Our Beef

7. SPECIAL CUTTING REQUESTS

Special request to cut the frozen meat with band saw or chilled meat manually with knife become steaks for certain thickness or weight are both possible with the following options ;

• We will do our best to cut it as per your request, but since we are doing it manually; the weights/thickness can and do vary if to cut chilled beef with knife. Also the weights can and do vary but the thickness can be done evenly if to cut frozen beef with band saw. In such circumstances we will appreciate your understanding of the issue.
• Our cutting schedule with band saw is every Saturday only.
• There's additional cutting cost Rp. 10,000 / kg for the processing cost, as each steaks / portioned cuts will be individually vacuumed pack (both edge/side cuts will be vacuumed pack together).
• The weight after the cutting process will be less than the weight before cutting. The lost weights are the weight of the plastic packaging, the blood and juice for the chilled beef, and a bit of meat and fat powder left on the machine for the frozen beef.
• Acceptable payment mode for this option is Bank Transfer only.
• We will process the cutting after we receive the fund in our bank account.