Payment & Delivery


It's ALL ABOUT PLACING ORDER

Please scroll and read below before asking questions,... it contains anything you need to know.

Thank you for your corporation.


 

1. FINAL INVOICE

Once you have completed (checked out) your selections through this online-shopping site, please note that the amount indicated on the invoice is only an estimate as your selections will need to be weighed. The Final Invoice will be sent via email, once availability of goods is confirmed and the cuts have been weighed.

We will prepare your order and email Final Invoice accordingly.

  • ​Order contains all ready stock item(s)
    • Received on Monday - Friday on working days ;
      • Between 8 - 12 am, Final Invoice will be emailed on the same day for delivery on the next working day.
      • Between 1 - 4 pm, Final Invoice will be emailed on the next working day (when possible will be emailed on the same day).
    • Received on Saturday ;
      • On Saturday we work for half day 8 - 12 am for administration only, no delivery.
      • However, we still can take orders for the ready stock only and help to arrange delivery using Gojek, Conventional Ojek or Gocar at your cost or pickup order from our place.
      • Please advise your preferred payment and delivery mode.
      • We will prepare your order and email the invoice as soon as we receive your reply before 11am.
    • Received on Sunday or public holidays ;
      • Final Invoice will b​​e emailed on the next working day.
  • Order contains Pre-Order item(s)
    • Final Invoice will be emailed as soon as it's available within 3-7 working days.​

 


2. PAYMENT

After we send you the FINAL INVOICE via email, we will await your confirmation / reply about the PAYMENT OPTIONS (we do not serve payment with credit card because the amount indicated on the invoice is only an estimate as your selections will need to be weighed).

  1. Cash On Delivery (COD)
  2. Bank Transfer

 


 

3. DELIVERY

​Our location is in Andara, approximately 5km south of CITOS (Cilandak Town Sq​​uare), normally dispatch our deliveries at 10am each working days.

  1. FREE OF CHARGE DELIVERY using our operational vehicles, if your purchase amount :
    • Delivery everyday on working days Monday - Friday, ETA 11am - 4pm;
      • Rp.    750,000 and above to South Jakarta
      • Rp. 1,000,000 and above to East, West and Central Jakarta
      • Rp. 1,500,000 and above to North Jakarta & Depok
    • Delivery once a week on working days, ETA 1 - 4pm;
      • Rp. 1,500,000 and above to Bekasi and Cibubur, every Tuesday
      • Rp. 1,500,000 and above to Serpong, Karawaci and Tangerang City, every Friday
      • Rp. 2,000,000 and above to Sentul and Bogor City, every Thursday
    • No delivery on weekend and public holidays
    • Should you expect for delivery time apart of our schedule, you may choose one of the following delivery options.
  2. DELIVERY AT YOUR COST, if your purchase total amount is less than the minimum order above and or delivery time requested apart of our delivery time range 11am - 4pm on working days;
    • For payment mode is Bank Transfer, we will arrange delivery as soon as we receive the fund transfer in our bank account (TBA)
      • For the address within radius 20km from our place is to use GOJEK service at your cost that you can pay straight to the driver. 
      • For the address more than radius 20km from our place is to use GOCAR service at your cost  that you can pay straight to the driver (delivery with GOJEK is not recommended) 
    • For payment mode is Cash On Delivery (COD)
      • This option is only for delivery address within radius 20km from our place by using our colleague CONVENTIONAL OJEK service at your cost.
      • Ojek driver can collect the cash payment.
    • Pick up order from our home-shop
      • Acceptable payment mode either cash or bank transfer.
      • Our address and Google map link as at the bottom of this email.
      • Goodwins Butchery is a home base business with our house as the 'headquarter'.
      • Please beware, during year 2018-2020 the road to our area is in a bit of chaotic stage as it's in the middle of Antasari-Depok toll road project.
      • Don't forget to bring a coolbox / esky to keep the meat cold.​

 


 

4. HAND CARRY the goods to the aircraft

The best and easiest way to bring our products outside of Jakarta is by Hand Carry with you on the flight.
From our experiences, so far no trouble to do so within Indonesia or some ASEAN countries because it is not illegal to hand carry food products. Anyhow bad luck at the airport might be just there unpredictable.

  • Placing order
    • Place your order with us either using this Online Shop, email or give us a call a couple days prior to your departure from Jakarta so that we can prepare your order in no rush.
    • Please be aware if your order contains Pre-Order Items might take 3-7 days to get it available.
    • If you order chilled items, please also order frozen items as the frozen items will help to keep the chilled items cold.
    • We will advise Final Invoice via email.
  • Payment
    • Cash On Delivery (COD) --- Please get the cash prepared, our delivery staff carry some small change.
    • Bank Transfer --- We will arrange for delivery as soon as we receive the fund, our bank account will be stated on the Final Invoice.
  • Delivery
    • We will pack your order into the esky right before we deliver to you. So the products wont sit there too long without refrigeration.
    • We will deliver your order Free Of Charge (FOC) to an address within Jakarta area on working days Monday - Friday between time range 10am - 4pm using our operational vehicles.
    • Should you expect for delivery time apart of our schedule please let us know in advance. We can help to arrange Gocar at your cost (using Gojek is not recommended as they are not reliable to carry the styrofoam box).
  • Packaging (please see below point #6)

 


 

5. LONG DISTANCE DELIVERY

​​5a. AIR FREIGHT SHIPMENT OPTIONS

  1. Using our colleague Food Freight Forwarder Service, PT. BOS Cargo (Batavia Opas Service)
    • BOS Cargo has been collaborated with us since 2010.
    • They are quite reliable with the best freight cost ever compared to other services.
    • If you agree to use their service; we can help to arrange the shipment for you as we've been 'well-synchronized' with their work flows.
  2. If you have your own freight forwarder / cargo service, please arrange it at your end.
Shipment arrangement with BOS Cargo
  • You should place the order at least 5-7 days in advance.
  • It takes a day or two for us to prepare your order in no rush especially for big quantity order.
  • It needs good 3-5 working days for the cargo to organize freight documents as processing can sometimes take more time. This is non negotiable, because the courier has to deal with government offices.
Placing order
  • Day-1, You placed the order
    • If you order are all ready stock items; we will prepare the order and email the Final Invoice on the next working day.
    • If your order contains pre-order items, it will be available within 3-7 days. We will email the Final Invoice by then.
    • If your order contains chilled beef, we suggest to also order some frozen items. This way will help to keep the chilled beef cold much longer.
    • We will contact the Cargo to get the Estimate Freight costs.
  • Day-2, We will email the invoices.
    • Payment will be the combination of 2 costs :
      1. Goodwins Butchery Final Invoice for; the products, Styrofoam cool box (esky) and carton box.
      2. BOS Cargo Estimate Costs for; lab test, quarantine fee, dry ice and freight cost per kilogram from Jakarta to your address.
        • Freight Final Invoice to be advised by the cargo once the goods have been weighed and collected from our place.
          • In normal circumstances, the Freight Final Invoice mostly is the exact amount as what we have advised.
          • If the estimate cost is less than the said amount, Goodwins Butchery will return the balance to the customer via bank transfer.
          • If the estimate cost is more than the sa​​id amount, customer please transfer the balance straight to B.O.S cargo bank account.
    • Payment Mode :
      • Acceptable mode of payment for order using Freight Forwarder is Bank Transfer only.
  • Day-3 is counted when we have received the payment in our bank account (TBA).
    • We will contact the cargo to apply for shipping documents to be available within 1-3 working days for ;
      1. Quarantine document
      2. Dinas kesehatan (Health Department)
      3. Freight quota from the airline authority
  • Day-4 is counted when shipping documents are all done. We will email the shipment details to you.
    • Cargo will collect the package from our place in the afternoon between 3-4pm.
      • Package will be dropped at the Quarantine warehouse in Jl. Gunung Sahari North Jakarta to sit there overnight.
      • On the next morning, package will be transported to the departure airport to catch the first flight.
    • Once the packages are collected from our place, we will send another email by attaching pictures taken before and after the carton is/are sealed
      • Goodwins's Delivery Note and your Purchase Order documents will be inside carton No.1​ if your order is more than 1 carton.​
      • Each carton is marked with signs to handle with care, your name, phone number and address on it.
      • In normal circumstances if the package is handled with care / not under direct sunlight etc; frozen or chilled products in our esky will survive to the other side up to 36 hours.
  • Day-5
    • The package will be on queue at the airport awaiting for the scheduled flight to the destination airport.
    • Normally it will be scheduled for the first flight of Garuda Indonesia Airline or Lion Air.
    • It will arrive at the destination airport on the same day as the flight.
    • Estimate Time of Arrival is depend on freight processes and distance of your location from your local airport. Please contact BOS Cargo for more detail.
    • Please inform us the approximate time to travel from your local airport to your place. This is important as we experienced with one of our customer's location only about 150km from the airport but in reality it took about 8 hours to get there because the bad road condition. This case will delay the time of delivery that might cause the frozen meat badly defrosted also will add extra cost by the cargo separately.
BOS Cargo (Batavia Opas Service)
Address     : Kampung Kemang-Jl. Damai Rt. 005/04 No. 1 Jatibening Baru Pondok Gede-Bekasi 17412
Phone       : +62218472725
Cell phone : +6282111384476   +6281210127515   +6281316788990  +6287882327148
Email        : bataviaopase@yahoo.com
PIC           : Ibu Minuk
​​5b. SHIPMENT TO NEARBY CITIES OPTIONS
  1. Using our colleague PT. Stefany Cargo
    • Stefany Cargo has been collaborated with us since 2013.
    • They are quite reliable with the best freight cost ever compared to other services.
    • If you agree to use their service; we can help to arrange the shipment for you as we've been 'well-synchronized' with their work flows.
  2. If you have your own freight forwarder / Cargo service, please arrange it at your end.
Shipment arrangement with Stefany Cargo
  • You should place the order at least 3-4 days in advance.
  • It takes a day or two for us to prepare your order in no rush especially for big quantity order.
  • It needs also a day or two to organize the shipment with the cargo.
Placing order
  • Day-1, You placed the order
    • If you order are all ready stock items; we will prepare the order and email the Final Invoice on the next working day.
    • If your order contains pre-order items it will be available within 3-7 days. We will email the Final Invoice by then.
    • If your order contains chilled beef, we suggest to also order some frozen items. This way will help to keep the chilled beef cold much longer.
    • We will contact the Cargo to get the delivery costs.
  • Day-2, We will email the invoices.
    • Payment will be the combination of 2 costs :
      1. Goodwins Butchery Final Invoice for; the products, Styrofoam cool box (esky) and carton box.
      2. Stefany Cargo costs for; dry ice and freight cost per kilogram from Jakarta to your address.
    • Payment Mode :
      • Acceptable mode of payment for order using Freight Forwarder is Bank Transfer only.
  • Day-3 is counted when we have received the payment in our bank account (TBA).
    • We will contact the cargo to arrange the package collection from our place.
    • Normally they will collect on the next working day.
  • Day-4
    • Cargo will collect the package from our place in the afternoon between 3-4pm.
      • Package will be dropped at their warehouse to sit there overnight.
      • On the next morning, packages will be transported to your address.
    • Once the goods is collected from our place, we will send another email by attaching pictures taken before and after the carton is/are sealed
      • Goodwins's Delivery Note will be inside carton No.1​ if your order is more than 1 carton.​
      • Each carton is marked with signs to handle with care, your name, phone number and address on it.
      • In normal circumstances if the package is handled with care / not under direct sunlight etc; frozen or chilled products in our esky will survive to the other side up to 36 hours.
    • Estimate Time of Arrival;
      • It is depend on the distance and traffic.
      • For example to Bandung you will receive by lunch time. Please contact Stefany cargo directly for more detail.

PT. Stefany Jaya Sentosa Cargo
Address   : Jl. Gedong Panjang no. 68A, Penjaringan Jakarta Utara 14440
Phone      : +62216690704 +6281297163392
Email        : ptstefany@centrin.net.id
PIC           : Ibu Tini
website    : www.stefanycargo.com

Please note: Goodwins Butchery DOES NOT take any responsibility of any delivery process or troubles that might be happened after the goods have been handed over to the courier; however, we can help to facilitate communications between you and the courier.

 


 

6. PACKAGING

Packaging for items to ship using cargo service or handcarry to the aircraft. Please click on this link PACKAGING

  • Styrofoam cool box (esky), Medium size 35x36x52 cm, weight 0.32kg. Our esky has met Garuda Indonesia standards for carrying frozen/chilled products on aircraft.
  • Carton Box - fitted size to cover the esky to prevent damage during transport. Weight 1.2kg
  • What is inside the esky ?
    • We will put master plastic bag F.O.C inside the esky as the base, this can help to avoid leakage in case the package is tip over.
    • Frozen items will be placed at the bottom of the esky.
    • Chilled items will be placed on top of the frozen items. It will be wrapped with newspaper and sealed.
  • We provide some ice blocks in plastic F.O.C to go with it by place them on the side and couple of them on top of the chilled products (We do not provide dry ice as any carriage of dry ice on aircraft requires legal documents and official permission which we do not have)
  • We will close the esky and tightly seal it as if nothing can break it except tsunami.
  • The last step is; the esky will be placed in a fitted carton box as per airline regulations to avoid damage (we use gudang garam box which has been a favourite box to go in the aircraft)
  • Each carton will be marked with signs to handle with care and your name, phone number and address on it.
  • In normal circumstances (if the package is handled with care / not under direct sunlight etc); frozen or chilled products in our esky will survive to the other side up to 36 hours, the sooner it gets there the better.
  • As soon as it get to destination;
    • Please unpacked and place it straight to the chiller or freezer immediately without any delay !
    • For the chilled beef loin cuts, please pay extra attention by refer to this link About our BEEF
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